Cassena Care, Llc 401(k) Plan: Login, Facts & Contact Information

Cassena Care, Llc 401(k) Plan Facts

Plan name
CROSSWAY 401(K) PLAN
Plan type
401(k) with employer contributions and profit sharing
Plan sponsor
CASSENA CARE, LLC
Participants
3,014 (2,868 active employees)
Former employees with a balance
411
Plan assets
$97,440,640 at Dec 31, 2024
Average account balance
$54,680 across 1,782 accounts
Employer contributions
$1,425,375 in plan year 2024 (18% of all contributions)
Recordkeeper
John Hancock Life Insurance Company
Plan year
Jan 1, 2024 – Dec 31, 2024
Plan established
Jun 1, 2014
✓ Employer contributions— Automatic enrollment— Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Oct 15, 2025. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $7.81 million went into the plan in contributions, $1.43 million of it from the employer (18%).
  • $7.76 million was paid out to participants.
  • Investment and other income added $11.2 million.
  • Administrative expenses were $530,380, about $298 per account.

How the Cassena Care, Llc 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
20193,757$71.4 million$2.90 million$2.84 million
20204,032$81.7 million$1.67 million$6.57 million
20213,533$85.7 million$612,023$6.28 million
20223,141$73.4 million$2.39 million$5.49 million
20233,249$87.2 million$2.60 million$6.73 million
20243,014$97.4 million$1.43 million$7.76 million

Cassena Care, Llc 401(k) Contact Information

Phone
516-422-7819
Mailing address
225 CROSSWAYS PARK DRIVE, WOODBURY NY 11797
Plan sponsor
CASSENA CARE, LLC
Employer identification number (EIN)
27-3296874
Plan number
001

Questions about the Cassena Care, Llc 401(k)

Does Cassena Care, Llc contribute to the 401(k)?

Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $1.43 million, 18% of all contributions.

Does the Cassena Care, Llc 401(k) have automatic enrollment?

No. The plan does not report automatic enrollment; employees enroll themselves.

How many people are in the Cassena Care, Llc 401(k) plan?

3,014 participants at the start of plan year 2024, 2,868 of them active employees, and 411 former employees who still had money in the plan.

What is the average 401(k) balance at Cassena Care, Llc?

About $54,680 per account: $97.4 million in plan assets across 1,782 accounts with a balance at the end of plan year 2024.

Who manages the Cassena Care, Llc 401(k) accounts?

John Hancock (listed on the filing as JOHN HANCOCK LIFE INSURANCE COMPANY) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Cassena Care, Llc. How do I access my 401(k)?

Your account stays with John Hancock after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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