Primepay, Llc 401(k) Plan: Login, Facts & Contact Information

Primepay, Llc 401(k) Plan Facts

Plan name
PRIMEPAY, LLC 401(K) PROFIT SHARING PLAN
Plan type
401(k) with employer contributions and profit sharing
Plan sponsor
PRIMEPAY, LLC
Participants
529 (326 active employees)
Former employees with a balance
114
Plan assets
$23,021,221 at Dec 31, 2024
Average account balance
$69,973 across 329 accounts
Employer contributions
$387,780 in plan year 2024 (19% of all contributions)
Recordkeeper
John Hancock Life Insurance
Plan year
Jan 1, 2024 – Dec 31, 2024
Plan established
Jun 1, 1992
✓ Employer contributions— Automatic enrollment✓ Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Oct 8, 2025. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $2.06 million went into the plan in contributions, $387,780 of it from the employer (19%).
  • $3.01 million was paid out to participants.
  • Investment and other income added $3.19 million.
  • Administrative expenses were $167,128, about $508 per account.

How the Primepay, Llc 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
2019579$22.1 million$414,274$2.12 million
2020603$25.5 million$160,268$2.79 million
2021561$28.2 million$234,428$3.64 million
2022597$21.3 million$597,846$5.57 million
2023559$21.0 million$462,472$6.65 million
2024529$23.0 million$387,780$3.01 million

Primepay, Llc 401(k) Contact Information

Phone
610-296-4500
Mailing address
1487 DUNWOODY DRIVE, WEST CHESTER PA 19380
Plan sponsor
PRIMEPAY, LLC
Employer identification number (EIN)
03-0608841
Plan number
001

Questions about the Primepay, Llc 401(k)

Does Primepay, Llc contribute to the 401(k)?

Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $387,780, 19% of all contributions.

Does the Primepay, Llc 401(k) have automatic enrollment?

No. The plan does not report automatic enrollment; employees enroll themselves.

How many people are in the Primepay, Llc 401(k) plan?

529 participants at the start of plan year 2024, 326 of them active employees, and 114 former employees who still had money in the plan.

What is the average 401(k) balance at Primepay, Llc?

About $69,973 per account: $23.0 million in plan assets across 329 accounts with a balance at the end of plan year 2024.

Who manages the Primepay, Llc 401(k) accounts?

John Hancock (listed on the filing as JOHN HANCOCK LIFE INSURANCE) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Primepay, Llc. How do I access my 401(k)?

Your account stays with John Hancock after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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