Root, Inc. 401(k) Plan: Login, Facts & Contact Information

Root, Inc. 401(k) Plan Facts

Plan name
ROOT RETIREMENT PLAN
Plan type
401(k) and profit sharing
Plan sponsor
CARET HOLDINGS, INC.
Participants
1,146 (1,042 active employees)
Former employees with a balance
443
Plan assets
$56,865,567 at Dec 31, 2024
Average account balance
$38,816 across 1,465 accounts
Employer contributions
$3,009,434 in plan year 2024 (24% of all contributions)
Recordkeeper
Fidelity Investments Institutional
Plan year
Jan 1, 2024 – Dec 31, 2024
Plan established
Jan 1, 2017
— Employer contributions✓ Automatic enrollment✓ Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Oct 14, 2025. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $12.5 million went into the plan in contributions, $3.01 million of it from the employer (24%).
  • $4.97 million was paid out to participants.
  • Investment and other income added $6.74 million.
  • Administrative expenses were $209,495, about $143 per account.

How the Root, Inc. 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
2019236$7.92 million$1.33 million$61,037
2020852$18.3 million$2.31 million$1.10 million
20211,148$35.1 million$3.44 million$3.93 million
20221,885$33.2 million$3.03 million$7.45 million
20231,286$42.8 million$2.57 million$5.80 million
20241,146$56.9 million$3.01 million$4.97 million

Root, Inc. 401(k) Contact Information

Phone
866-980-9431
Mailing address
80 EAST RICH STREET, SUITE 500, COLUMBUS OH 43215
Plan sponsor
CARET HOLDINGS, INC.
Employer identification number (EIN)
47-3049829
Plan number
001

Questions about the Root, Inc. 401(k)

Does Root, Inc contribute to the 401(k)?

The plan does not report an employer matching arrangement on its Form 5500. It did report $3.01 million in employer contributions for plan year 2024.

Does the Root, Inc 401(k) have automatic enrollment?

Yes. The plan reports automatic enrollment of eligible employees.

How many people are in the Root, Inc 401(k) plan?

1,146 participants at the start of plan year 2024, 1,042 of them active employees, and 443 former employees who still had money in the plan.

What is the average 401(k) balance at Root, Inc?

About $38,816 per account: $56.9 million in plan assets across 1,465 accounts with a balance at the end of plan year 2024.

Who manages the Root, Inc 401(k) accounts?

Fidelity NetBenefits (listed on the filing as FIDELITY INVESTMENTS INSTITUTIONAL) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Root, Inc. How do I access my 401(k)?

Your account stays with Fidelity NetBenefits after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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