Sitel Operating Corporation 401(k) Plan: Login, Facts & Contact Information

Sitel Operating Corporation 401(k) Plan Facts

Plan name
FOUNDEVER OPERATING CORPORATION 401(K) PLAN
Plan type
401(k) with employer contributions and profit sharing
Plan sponsor
FOUNDEVER OPERATING CORPORATION
Participants
13,495 (9,673 active employees)
Former employees with a balance
894
Plan assets
$105,638,726 at Dec 31, 2024
Average account balance
$32,266 across 3,274 accounts
Employer contributions
$4,143,526 in plan year 2024 (32% of all contributions)
Recordkeeper
Principal Life Insurance Company
Plan year
Jan 1, 2024 – Dec 31, 2024
Plan established
Oct 1, 1992
✓ Employer contributions— Automatic enrollment✓ Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Jul 30, 2025. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $13.0 million went into the plan in contributions, $4.14 million of it from the employer (32%).
  • $24.0 million was paid out to participants.
  • Investment and other income added $13.1 million.
  • Administrative expenses were $516,604, about $158 per account.

How the Sitel Operating Corporation 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
20198,067$32.3 million$1.12 million$3.67 million
202010,705$35.9 million$1.22 million$4.81 million
20217,969$41.3 million$1.71 million$5.07 million
202213,793$35.2 million$1.84 million$4.77 million
202317,008$104.0 million$3.81 million$17.8 million
202413,495$105.6 million$4.14 million$24.0 million

Sitel Operating Corporation 401(k) Contact Information

Phone
615-301-7100
Mailing address
1600 DIVISION ST, STE 680, NASHVILLE TN 37203
Plan sponsor
FOUNDEVER OPERATING CORPORATION
Employer identification number (EIN)
16-1364816
Plan number
001

Questions about the Sitel Operating Corporation 401(k)

Does Sitel Operating Corporation contribute to the 401(k)?

Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $4.14 million, 32% of all contributions.

Does the Sitel Operating Corporation 401(k) have automatic enrollment?

No. The plan does not report automatic enrollment; employees enroll themselves.

How many people are in the Sitel Operating Corporation 401(k) plan?

13,495 participants at the start of plan year 2024, 9,673 of them active employees, and 894 former employees who still had money in the plan.

What is the average 401(k) balance at Sitel Operating Corporation?

About $32,266 per account: $105.6 million in plan assets across 3,274 accounts with a balance at the end of plan year 2024.

Who manages the Sitel Operating Corporation 401(k) accounts?

Principal (listed on the filing as PRINCIPAL LIFE INSURANCE COMPANY) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Sitel Operating Corporation. How do I access my 401(k)?

Your account stays with Principal after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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