Smartbank 401(k) Plan: Login, Facts & Contact Information

Smartbank 401(k) Plan Facts

Plan name
SMARTBANK 401(K) RETIREMENT PLAN
Plan type
401(k) with employer contributions and profit sharing
Plan sponsor
SMARTBANK
Participants
727 (607 active employees)
Former employees with a balance
113
Plan assets
$57,272,919 at Dec 31, 2024
Average account balance
$81,469 across 703 accounts
Employer contributions
$1,857,558 in plan year 2024 (30% of all contributions)
Recordkeeper
The Trust Company Of Tennessee Inc
Plan year
Jan 1, 2024 – Dec 31, 2024
Plan established
May 7, 2007
✓ Employer contributions— Automatic enrollment✓ Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Oct 14, 2025. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $6.14 million went into the plan in contributions, $1.86 million of it from the employer (30%).
  • $3.46 million was paid out to participants.
  • Investment and other income added $6.41 million.
  • Administrative expenses were $197,696, about $281 per account.

How the Smartbank 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
2019495$25.9 million$825,257$1.99 million
2020499$37.8 million$1.12 million$2.43 million
2021664$44.7 million$1.26 million$3.60 million
2022759$39.9 million$1.61 million$2.83 million
2023730$48.4 million$1.81 million$5.24 million
2024727$57.3 million$1.86 million$3.46 million

Smartbank 401(k) Contact Information

Phone
865-453-2650
Mailing address
5401 KINGSTON PIKE, SUITE 600, KNOXVILLE TN 37919
Plan sponsor
SMARTBANK
Employer identification number (EIN)
20-4091629
Plan number
001

Questions about the Smartbank 401(k)

Does Smartbank contribute to the 401(k)?

Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $1.86 million, 30% of all contributions.

Does the Smartbank 401(k) have automatic enrollment?

No. The plan does not report automatic enrollment; employees enroll themselves.

How many people are in the Smartbank 401(k) plan?

727 participants at the start of plan year 2024, 607 of them active employees, and 113 former employees who still had money in the plan.

What is the average 401(k) balance at Smartbank?

About $81,469 per account: $57.3 million in plan assets across 703 accounts with a balance at the end of plan year 2024.

Who manages the Smartbank 401(k) accounts?

THE TRUST COMPANY OF TENNESSEE INC is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Smartbank. How do I access my 401(k)?

Your account stays with THE TRUST COMPANY OF TENNESSEE INC after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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