Charter One, Llc 401(k) Plan: Login, Facts & Contact Information

Charter One, Llc 401(k) Plan Facts

Plan name
CHARTER ONE 401(K) PLAN
Plan type
401(k) and profit sharing
Plan sponsor
CHARTER ONE, LLC
Participants
3,814 (3,831 active employees)
Former employees with a balance
1,052
Plan assets
$33,237,857 at Jun 30, 2025
Average account balance
$7,773 across 4,276 accounts
Employer contributions
$2,371,932 in plan year 2024 (26% of all contributions)
Recordkeeper
John Hancock Life Ins Co
Plan year
Jul 1, 2024 – Jun 30, 2025
Plan established
Jul 1, 2017
— Employer contributions— Automatic enrollment— Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jul 1, 2024 – Jun 30, 2025), filed Apr 7, 2026. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $9.09 million went into the plan in contributions, $2.37 million of it from the employer (26%).
  • $2.61 million was paid out to participants.
  • Investment and other income added $3.86 million.
  • Administrative expenses were $311,454, about $73 per account.

How the Charter One, Llc 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
20191,470$5.59 million$582,571$233,908
20201,793$9.87 million$667,088$491,080
20212,060$10.2 million$812,748$1.24 million
20222,314$14.9 million$1.31 million$1.93 million
20232,844$23.2 million$1.89 million$1.72 million
20243,814$33.2 million$2.37 million$2.61 million

Charter One, Llc 401(k) Contact Information

Phone
480-420-2101
Mailing address
6913 E. REMBRANDT AVE, MESA AZ 85212
Plan sponsor
CHARTER ONE, LLC
Employer identification number (EIN)
82-3735558
Plan number
001

Questions about the Charter One, Llc 401(k)

Does Charter One, Llc contribute to the 401(k)?

The plan does not report an employer matching arrangement on its Form 5500. It did report $2.37 million in employer contributions for plan year 2024.

Does the Charter One, Llc 401(k) have automatic enrollment?

No. The plan does not report automatic enrollment; employees enroll themselves.

How many people are in the Charter One, Llc 401(k) plan?

3,814 participants at the start of plan year 2024, 3,831 of them active employees, and 1,052 former employees who still had money in the plan.

What is the average 401(k) balance at Charter One, Llc?

About $7,773 per account: $33.2 million in plan assets across 4,276 accounts with a balance at the end of plan year 2024.

Who manages the Charter One, Llc 401(k) accounts?

John Hancock (listed on the filing as JOHN HANCOCK LIFE INS CO) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Charter One, Llc. How do I access my 401(k)?

Your account stays with John Hancock after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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