Citizens Bank 401(k) Plan: Login, Facts & Contact Information
Citizens Bank 401(k) Login
15 former Citizens Bank employees still have money in this plan.
Retirement plan providers can change. This information is from the plan's 2024 filing.
Citizens Bank 401(k) Plan Facts
Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Aug 22, 2025. Public filing with the U.S. Department of Labor.
Money in and out in plan year 2024
- $935,443 went into the plan in contributions, $260,518 of it from the employer (28%).
- $479,789 was paid out to participants.
- Investment and other income added $932,962.
- Administrative expenses were $40,835, about $290 per account.
How the Citizens Bank 401(k) changed, 2019–2024
| Plan year | Participants | Plan assets | Employer contributions | Benefits paid |
|---|---|---|---|---|
| 2019 | 129 | $5.91 million | $201,326 | $1.67 million |
| 2020 | 137 | $6.50 million | $214,751 | $677,284 |
| 2021 | 137 | $7.69 million | $235,986 | $356,167 |
| 2022 | 152 | $6.84 million | $260,759 | $657,652 |
| 2023 | 152 | $7.71 million | $271,296 | $928,889 |
| 2024 | 165 | $9.05 million | $260,518 | $479,789 |
Citizens Bank 401(k) Contact Information
Questions about the Citizens Bank 401(k)
Does Citizens Bank contribute to the 401(k)?
Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $260,518, 28% of all contributions.
Does the Citizens Bank 401(k) have automatic enrollment?
Yes. The plan reports automatic enrollment of eligible employees.
How many people are in the Citizens Bank 401(k) plan?
165 participants at the start of plan year 2024, 112 of them active employees, and 15 former employees who still had money in the plan.
What is the average 401(k) balance at Citizens Bank?
About $64,217 per account: $9.05 million in plan assets across 141 accounts with a balance at the end of plan year 2024.
Who manages the Citizens Bank 401(k) accounts?
Empower (listed on the filing as EMPOWER ANNUITY INS CO OF AMERICA) is the plan's recordkeeper, which is where participants log in to see their balance.
I no longer work at Citizens Bank. How do I access my 401(k)?
Your account stays with Empower after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.