Consumer Support Services, Inc. 401(k) Plan: Login, Facts & Contact Information
Consumer Support Services, Inc. 401(k) Login
137 former Consumer Support Services, Inc. employees still have money in this plan.
Retirement plan providers can change. This information is from the plan's 2024 filing.
Consumer Support Services, Inc. 401(k) Plan Facts
Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Aug 12, 2025. Public filing with the U.S. Department of Labor.
Money in and out in plan year 2024
- $1.77 million went into the plan in contributions, $391,081 of it from the employer (22%).
- $743,099 was paid out to participants.
- Investment and other income added $1.11 million.
- Administrative expenses were $137,697, about $237 per account.
How the Consumer Support Services, Inc. 401(k) changed, 2019–2024
| Plan year | Participants | Plan assets | Employer contributions | Benefits paid |
|---|---|---|---|---|
| 2019 | 1,225 | $6.38 million | $33,030 | $677,105 |
| 2020 | 1,165 | $7.56 million | $267,988 | $855,553 |
| 2021 | 1,187 | $9.23 million | $298,636 | $470,661 |
| 2022 | 1,045 | $8.10 million | $303,699 | $1.01 million |
| 2023 | 1,033 | $9.88 million | $342,196 | $854,386 |
| 2024 | 979 | $11.9 million | $391,081 | $743,099 |
Consumer Support Services, Inc. 401(k) Contact Information
Questions about the Consumer Support Services, Inc. 401(k)
Does Consumer Support Services, Inc contribute to the 401(k)?
Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $391,081, 22% of all contributions.
Does the Consumer Support Services, Inc 401(k) have automatic enrollment?
No. The plan does not report automatic enrollment; employees enroll themselves.
How many people are in the Consumer Support Services, Inc 401(k) plan?
979 participants at the start of plan year 2024, 829 of them active employees, and 137 former employees who still had money in the plan.
What is the average 401(k) balance at Consumer Support Services, Inc?
About $20,429 per account: $11.9 million in plan assets across 582 accounts with a balance at the end of plan year 2024.
Who manages the Consumer Support Services, Inc 401(k) accounts?
John Hancock (listed on the filing as JOHN HANCOCK USA) is the plan's recordkeeper, which is where participants log in to see their balance.
I no longer work at Consumer Support Services, Inc. How do I access my 401(k)?
Your account stays with John Hancock after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.