Protocall Services, Inc. 401(k) Plan: Login, Facts & Contact Information

Protocall Services, Inc. 401(k) Plan Facts

Plan name
PROTOCALL SERVICES, INC. 401(K) RETIREMENT PLAN
Plan type
401(k) with employer contributions and profit sharing
Plan sponsor
PROTOCALL SERVICES, INC.
Participants
312 (310 active employees)
Former employees with a balance
29
Plan assets
$8,001,084 at Dec 31, 2024
Average account balance
$41,672 across 192 accounts
Employer contributions
$271,721 in plan year 2024 (27% of all contributions)
Recordkeeper
Ascensus Llc
Plan year
Jan 1, 2024 – Dec 31, 2024
Plan established
Jan 1, 1999
✓ Employer contributions— Automatic enrollment✓ Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window✓ Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2024 (Jan 1, 2024 – Dec 31, 2024), filed Aug 21, 2025. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2024

  • $1.01 million went into the plan in contributions, $271,721 of it from the employer (27%).
  • $473,855 was paid out to participants.
  • Investment and other income added $920,677.
  • Administrative expenses were $61,258, about $319 per account.

How the Protocall Services, Inc. 401(k) changed, 2019–2024

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
2019152$3.50 million$111,011$275,399
2020183$4.22 million$139,401$367,277
2021220$5.38 million$161,376$152,092
2022217$5.02 million$184,972$177,779
2023260$6.61 million$209,920$157,782
2024312$8.00 million$271,721$473,855

Protocall Services, Inc. 401(k) Contact Information

Phone
800-435-2197
Mailing address
5200 S MACADAM AVE, SUITE 310, PORTLAND OR 97239
Plan sponsor
PROTOCALL SERVICES, INC.
Plan administrator
PENTEGRA SERVICES, INC
Employer identification number (EIN)
91-1829097
Plan number
001

Questions about the Protocall Services, Inc. 401(k)

Does Protocall Services, Inc contribute to the 401(k)?

Yes. The plan reports an employer contribution arrangement. In plan year 2024 the employer contributed $271,721, 27% of all contributions.

Does the Protocall Services, Inc 401(k) have automatic enrollment?

No. The plan does not report automatic enrollment; employees enroll themselves.

How many people are in the Protocall Services, Inc 401(k) plan?

312 participants at the start of plan year 2024, 310 of them active employees, and 29 former employees who still had money in the plan.

What is the average 401(k) balance at Protocall Services, Inc?

About $41,672 per account: $8.00 million in plan assets across 192 accounts with a balance at the end of plan year 2024.

Who manages the Protocall Services, Inc 401(k) accounts?

Ascensus (listed on the filing as ASCENSUS LLC) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Protocall Services, Inc. How do I access my 401(k)?

Your account stays with Ascensus after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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