Support.com, Inc. 401(k) Plan: Login, Facts & Contact Information

Support.com, Inc. 401(k) Plan Facts

Plan name
SUPPORT.COM, INC. 401(K) PLAN
Plan type
401(k)
Plan sponsor
SUPPORT.COM, INC.
Participants
867 (145 active employees)
Former employees with a balance
647
Plan assets
$13,325,335 at Dec 31, 2022
Average account balance
$17,150 across 777 accounts
Employer contributions
$46,730 in plan year 2022 (9% of all contributions)
Recordkeeper
Fidelity Investments Institutional
Plan year
Jan 1, 2022 – Dec 31, 2022
Plan established
Oct 1, 1998
— Employer contributions✓ Automatic enrollment✓ Default investment for undecided participants✓ Participants choose their own investments— Self-directed brokerage window— Profit sharing— Company stock (ESOP)

Source: Form 5500 for plan year 2022 (Jan 1, 2022 – Dec 31, 2022), filed Sep 14, 2023. Public filing with the U.S. Department of Labor.

Money in and out in plan year 2022

  • $518,176 went into the plan in contributions, $46,730 of it from the employer (9%).
  • $1.05 million was paid out to participants.
  • Administrative expenses were $46,349, about $60 per account.

How the Support.com, Inc. 401(k) changed, 2017–2022

Plan yearParticipantsPlan assetsEmployer contributionsBenefits paid
20171,907$13.0 million$0$2.03 million
20182,186$12.4 million$0$1.17 million
20192,751$14.5 million$0$2.11 million
20201,769$15.8 million$0$1.90 million
20211,240$16.9 million$0$2.39 million
2022867$13.3 million$46,730$1.05 million

Support.com, Inc. 401(k) Contact Information

Phone
650-556-8570
Mailing address
228 PARK AVE S PMB 88661, NEW YORK NY 10003
Plan sponsor
SUPPORT.COM, INC.
Employer identification number (EIN)
94-3282005
Plan number
001

Questions about the Support.com, Inc. 401(k)

Does Support.com, Inc contribute to the 401(k)?

The plan does not report an employer matching arrangement on its Form 5500. It did report $46,730 in employer contributions for plan year 2022.

Does the Support.com, Inc 401(k) have automatic enrollment?

Yes. The plan reports automatic enrollment of eligible employees.

How many people are in the Support.com, Inc 401(k) plan?

867 participants at the start of plan year 2022, 145 of them active employees, and 647 former employees who still had money in the plan.

What is the average 401(k) balance at Support.com, Inc?

About $17,150 per account: $13.3 million in plan assets across 777 accounts with a balance at the end of plan year 2022.

Who manages the Support.com, Inc 401(k) accounts?

Fidelity NetBenefits (listed on the filing as FIDELITY INVESTMENTS INSTITUTIONAL) is the plan's recordkeeper, which is where participants log in to see their balance.

I no longer work at Support.com, Inc. How do I access my 401(k)?

Your account stays with Fidelity NetBenefits after you leave, so you can log in with the same credentials. If your balance was small, the plan may have rolled it into an IRA in your name. If you can't find it, Beagle can locate it for you.

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